FAQ

GanFarm is the technology platform used by farms and ranches to manage their operations. If a farm decides to enable its public profile, you can view their products, services, and contact them directly through our platform.

Generally, to make a purchase or send a message, you will be asked to create a free account. This helps manage your orders securely and facilitates communication with the farm.

No. For users searching for products or services, browsing and signing up on the platform is completely free.

The available payment methods (bank transfer, on-site payment, etc.) are defined by each farm. You will see the available options during the checkout process.

GanFarm provides the technology to connect customers with producers. The responsibility for product quality, the information provided, shipping, and delivery lies directly with the farm from which you make the purchase.

If the farm has enabled the option, you will see a contact form or a chat on their public profile to communicate with them directly.

To book an appointment, follow these steps:

1. Go to the site's homepage
2. Search for your favorite location (for example, by business name), or search for locations near your current location (you can enter your address or request that we automatically detect it), or search within our featured businesses.
3. Go to your favorite business's profile on GanFarm to view their information and the services they provide.
4. Select the services you need and add them to your shopping cart.
5. Select the staff that will assist you. Or select any staff member for more schedule availability.
6. Select the day and time for the appointment.
7. Confirm your reservation.
8. Payment can be made at the location or online if available.
9. Attend the business to receive the contracted services. Please arrive before the scheduled time.
10. Leave a review of the service you received.

Once an appointment is booked, it can be canceled if the client is unable to attend. Cancellations using GanFarm can be made by pressing the Cancel button in the email received after the reservation is confirmed.

Additionally, cancellations can be made by the user by logging into the client portal in the Appointments section.

Cancellations must be made up to a certain amount of time before the scheduled time. The timeframe for cancellation is determined by the business.

After this time, or failure to attend the appointment affects business operations and may result in late cancellation fees or suspension of access to the platform.

A client may change the date or time of a scheduled appointment if they are unable to attend. This can be done in GanFarm by clicking the Reschedule button in the email received after confirming the reservation.

Additionally, the user may change the date and time by logging into the client portal in the Appointments section.

The change must be made up to a certain time before the scheduled time. The time period for which the change is allowed will be determined by the business.